Help
Support
For WordMarker help, contact support@wordmarker.app.
Recording and local transcription
Recordings are saved on your device. On supported iPhones and languages, WordMarker can create on-device transcripts without uploading audio. If a language model needs to be downloaded, follow the in-app prompt and keep the device online until the download completes.
Online transcription balance
Online transcription uses your available account time. WordMarker reserves the recording duration when an online job is accepted, then finalizes or releases that reservation when processing completes or fails.
Sign in with Apple
Sign in with Apple is required for online transcription, subscriptions, and account balance. You can still record audio and use available on-device transcription without signing in.
Subscriptions
Subscription allowances reset each billing period. Unused minutes do not roll over. Use Restore Purchases in the app to ask the App Store for active subscription entitlements. Cancel or manage subscriptions in Apple subscription settings.
Local data
Signing out, cancellation, or subscription expiration does not delete recordings or transcripts stored on your device. Keep regular device backups if those recordings are important.
Network or product-loading issues
Check your internet connection, make sure the App Store is reachable, then try again. If subscription products do not load, wait briefly and retry from the account screen.